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Note that strongly discourages readers from using the contact information provided below to harass or intimidate the management or other personnel at Untied Airlines. The addresses, emails, and telephone numbers are provided only as a means to facilitate more efficient communication between you and those in the airline with the decision-making authority to help resolve your problem.
  • United's headquarters physical address is 233 South Wacker Drive, Chicago, IL 60606, USA, but specific contacts, as publicly available from other websites, are as follows:
    Ms. Anne Seeley
    Managing Director, Customer Care and Refunds
    P.O. Box 66100
    Chicago, IL 60666
    (832) 235-1802
    Scott O'Leary
    Managing Director, Customer Solutions
    P.O. Box 66100
    Chicago, IL 60666
    (847) 700-4000
    Jimmy Samartzis
    Senior Vice President, Customer Experience
    P.O. Box 66100
    Chicago, IL 60666
    Jessica Rossman
    Senior Counsel, Americas
    1600 Smith St., 15th Fl. HQSLG
    Houston, TX 77002
    (713) 324-5197
    Jeff Wittig
    Senior Counsel, Asia and Pacific
    United Air Lines, Inc.
    1600 Smith St., 15th Fl. HQSLG
    Houston, Texas 77002
    713-324-9351 -- office phone
    713-324-5161 -- fax
  • If you need to escalate to legal action in Quebec, United's agent is listed as:
    Norton Rose Canada LLP
    2500-1 Place Ville Marie
    Montréal, Québec
    H3B 1R1 Canada
  • Or if you want to experience the joy of being ignored, you can use United's "Customer Care" form or contact them at:
    Customer Care
    United Airlines, Inc.
    900 Grand Plaza Drive NHCCR
    Houston, TX 77067-4323
    1-877-624-2660 (voice-mail only)