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Note that strongly discourages readers from using the contact information provided below to harass or intimidate the management or other personnel at United Airlines. The addresses, emails, and telephone numbers are provided only as a means to facilitate more efficient communication between you and those in the airline with the decision-making authority to help resolve your problem.

If you are looking for contact information to send a complaint to United Airlines or initiate legal action against the airline, please see the important information here and consider submitting a copy of your complaint to our database.

  • United's headquarters physical address is 233 South Wacker Drive, Chicago, IL 60606, USA, but specific contacts, as publicly available from other websites, are as follows:
    Scott O'Leary
    Managing Director, Customer Solutions
    P.O. Box 66100
    Chicago, IL 60666
    (847) 700-4000
    Jessica Rossman
    Senior Counsel, Americas
    1600 Smith St., 15th Fl. HQSLG
    Houston, TX 77002
    (713) 324-5197
    Brett Hart
    Executive Vice President, General Counsel and Secretary
    (and now responsible for customer care and customer experience) United Airlines, Inc.
    233 S. Wacker Drive
    HDQCT - 14Th Fl
    Chicago, IL, 60606
    Mateen Husami
    Senior Counsel, Regulatory, Alliances and International Legal Department
    United Continental Holdings, Inc.
    233 S Wacker Dr
    Chicago, IL 60606-6311
    (872) 825-7356
  • Or if you want to experience the joy of being ignored, you can use United's "Customer Care" form or contact them at:
    Customer Care
    United Airlines, Inc.
    900 Grand Plaza Drive NHCCR
    Houston, TX 77067-4323
    1-800-864-8331 or 1-877-624-2660 (voice-mail only)
    Fax (refund services): (713) 324-1431