This site exists only because of the airline's outright hostility toward its passengers and many of its employees.
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Updates: more examples of dishonesty from United:
We already know that United treats its most loyal passengers (or as one reader notes, "You should not call them passengers, the people who fly on United... should be called victims") worse than everyone else.
We also know that United takes certain liberties with the truth about supposed "weather delays" to avoid providing compensation to passengers for delays or flight cancellations due to mechanical problems.
And we've recently been asked to swallow the claim that United had no way of getting its top lawyers on a flight to Montreal to appear in a court hearing as part of the airline's SLAPP suit against the operator of this website.
Now, we have proof that United explicitly instructs its own staff to hide the truth from passengers who are owed refunds for non-functioning WiFi service on board: "do not make an announcement"! Should this make us wonder what else United management is trying to hide from passengers?