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Note that you are submitting your complaint to, a website that provides a service for past and prospective passengers, alerting them to United Airlines’ attitude towards its customers and employees: if you think United Airlines takes your complaints seriously, think again. However, we provide some helpful tips for how to write an effective letter of complaint. If you have a serious complaint, in addition to posting it here, you may wish to submit your complaint directly to any of the contacts at United Airlines.
Your contact details
When your complaint is added to the database, would you like your identity and all personal information kept anonymous?
Anonymous Ok to use my name
Your name
Telephone #
Complaint categories (select all that apply):
refunds special needs
safety misinformation
baggage premier class
incompetence in-flight seating
rudeness in-flight meals
mileage plus unaccompanied minor
other, please specify:
How have you tried to resolve the problem?
spoke to a United Airlines employee at the airport/on the flight
made a complaint by telephone to United Airlines
wrote a letter to United Airlines
sent an e-mail to United Airlines
contacted the U.S. Department of Transportation
contacted the media or a consumer rights watchdog
using this form at is the first thing I have tried
With whom have you been in contact?
If you have the names of any UAL employees with whom you communicated and the dates of this communication, please enter it here. (Names only please; you can provide additional details in the next text box.)
You may enter any specific comments that will help describe and resolve the problem. Please follow the tips at the top of this page in composing your letter, and refrain from including any private information such as your Mileage Plus or credit card number. Note that SPAM and non-English posts are filtered:
What, if any, was the outcome of your previous attempt(s) to resolve the problem?
Have you...?
threatened to take your business to another airline
threatened to sue if the matter is not resolved (read about Small Claims action)
discussed the matter with a lawyer
filed a motion with small claims court
not yet made any threats or considered legal action
How would you like the problem resolved?
form letter reply from United Airlines
reply letter from United Airlines that directly addresses my complaint
travel vouchers for discounts on future flights with United
refund or reimbursement, please specify amount:
no reply required; I just wanted to vent
other, please specify:
Please provide us with specific information about your flight:
Flight date Flight number
From To
Ticket #:
(13 digits)
Ticket cost:
Please note that it may take one month before the complaints database is updated with recent posts; your submission will appear then.