First, please read the helpful tips we provide for how to write an effective letter of complaint.

If you are submitting a complaint that might be escalated to legal action, we suggest that you first provide written notice to the appropriate United Airlines contacts, giving the airline a reasonable opportunity to rectify the situation. If you don’t obtain a satisfactory response, you might find the information on how to bring a small claims action against United Airlines to be useful. This page also includes a list of registered agents for United.

Note that the form below offers you the possibility of forwarding your complaint directly to United’s "Customer Care" department, but in this case, you should expect to receive a form letter reply. Letters to United CEO Jeff Smisek are re-routed directly to Customer Care, so don’t bother.

If you are seeking compensation from United, first, make sure you are aware of your legal rights. Be forewarned that the airline’s agents will do everything they can to give you the run-around and deny your claim. And finally, if you think United Airlines takes complaints seriously, think again.

Should we forward your complaint to United Airlines?
Would you like us to forward a copy of your complaint automatically to United Airlines’ ironically named "Customer Care" department?
Yes No
Your contact details
When your complaint is added to the database, would you like your identity and all personal information kept anonymous?
Anonymous Ok to use my name
Your name
Telephone #
Complaint categories (select all that apply):
refunds special needs
safety misinformation
baggage premier class
incompetence in-flight seating
rudeness in-flight meals
mileage plus unaccompanied minor
other, please specify:
How have you tried to resolve the problem?
spoke to a United Airlines employee at the airport/on the flight
made a complaint by telephone to United Airlines
wrote a letter to United Airlines
sent an e-mail to United Airlines
contacted the U.S. Department of Transportation
contacted the media or a consumer rights watchdog
using this form at is the first thing I have tried
With whom have you been in contact?
If you have the names of any United Airlines employees with whom you communicated and the dates of this communication, please enter it here. (Names only please; you can provide additional details in the next text box.)
You may enter any specific comments that will help describe and resolve the problem. Please follow the tips at the top of this page in composing your letter, and refrain from including any private information such as your Mileage Plus or credit card number. Note that SPAM and non-English posts are filtered:
What, if any, was the outcome of your previous attempt(s) to resolve the problem?
Have you...?
threatened to take your business to another airline
threatened to sue if the matter is not resolved (read about Small Claims action)
discussed the matter with a lawyer
filed a motion with small claims court
not yet made any threats or considered legal action
How would you like the problem resolved?
form letter reply from United Airlines
reply letter from United Airlines that directly addresses my complaint
travel vouchers for discounts on future flights with United
refund or reimbursement, please specify amount:
no reply required; I just wanted to vent
other, please specify:
Please provide us with specific information about your flight:
Flight date Flight number
From To
Ticket #:
(13 digits)
Ticket cost:
Please note that it may take one month before the complaints database is updated with recent posts; your submission will appear then.