If you are submitting a complaint that might be escalated to legal action, we suggest that you first provide written notice to the appropriate United Airlines contacts, giving the airline a reasonable opportunity to rectify the situation. If you don’t obtain a satisfactory response, you might find the information on how to bring a small claims action against United Airlines and the following list of registered agents for United to be useful.

If your complaint is of a general nature, the form below offers you the possibility of forwarding your complaint directly to United’s "Customer Care" department. Our statistics indicate that United Airlines answers approximately half of the complaints it receives, almost always by way of a form letter reply. Unfortunately, only approximately one in five (20%) complaints receive a response that the passenger considers satisfactory. Letters to United CEO Jeff Smisek are re-routed directly to Customer Care, so don’t bother.

If you are seeking compensation from United, first, make sure you are aware of your legal rights. Be forewarned that the airline’s agents will do everything they can to give you the run-around and deny your claim. And finally, if you think United Airlines takes complaints seriously, think again.

Should we forward your complaint to United Airlines?
Would you like us to forward a copy of your complaint automatically to United Airlines’ ironically named "Customer Care" department?
Yes No
Your contact details
When your complaint is added to the database, would you like your identity and all personal information kept anonymous?
Anonymous Ok to use my name
Your name *
E-mail *
City *
Telephone # *
Complaint categories (select all that apply):
baggage loss/damage flight delay/cancellation
denied boarding overcharge/refund
special needs/discrimination customer service
safety concerns in-flight seating
mileage plus unaccompanied minor
other, please specify:
Some basic information about your legal rights

More information here

How have you tried to resolve the problem?
spoke to a United Airlines employee at the airport/on the flight
made a complaint by telephone to United Airlines
wrote a letter to United Airlines
sent an e-mail to United Airlines
contacted the U.S. Department of Transportation
contacted the media or a consumer rights watchdog
using this form at Untied.com is the first thing I have tried
With whom have you been in contact?
If you have the names of any United Airlines employees with whom you communicated and the dates of this communication, please enter it here. (Names only please; you can provide additional details in the next text box.)
What, if any, was the outcome of your previous attempt(s) to resolve the problem?
Have you...?
threatened to take your business to another airline
threatened to sue if the matter is not resolved (read about Small Claims action)
discussed the matter with a lawyer
filed a motion with small claims court
not yet made any threats or considered legal action
How would you like the problem resolved?
Be specific about what you want the airline to do. If you demand financial compensation, state the amount. Passengers who simply ask for “adequate compensation” may find the airline’s idea of “adequate” quite different from their own. United is quick to issue form letter apologies, and discounts toward future travel, hoping that you will fly with them again despite how you were mistreated; however, getting them to pay what you are owed may be a tough battle, which is why you should be prepared to escalate to a small claims action.

form letter reply from United Airlines
reply letter from United Airlines that directly addresses my complaint
travel vouchers for discounts on future flights with United
refund or reimbursement, please specify amount:
no reply required; I just wanted to vent
other, please specify:

Please provide us with specific information about your flight:
Flight date Flight number
From To
Ticket # (13 digits) Ticket cost
Details of your complaint
You may enter below any specific comments that will help describe and (if United actually cared) resolve the problem.
Please refrain from including any private information such as your Mileage Plus or credit card number. Note that SPAM and non-English posts are filtered:

Please note that the complaints database is updated manually at least once per month. Your submission will appear on-line at the next update.