This site exists only because of the airline's outright hostility toward its passengers and many of its employees.
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If you are submitting a complaint that might be escalated to legal action, we suggest that you first provide written notice to the appropriate United Airlines contacts, giving the airline a reasonable opportunity to rectify the situation. If you don’t obtain a satisfactory response, you might find the information on how to bring a small claims action against United Airlines to be useful. This page also includes a list of registered agents for United.
Note that the form below offers you the possibility of forwarding your complaint directly to United’s "Customer Care" department, but in this case, you should expect to receive a form letter reply. Letters to United CEO Jeff Smisek are re-routed directly to Customer Care, so don’t bother.
If you are seeking compensation from United, first, make sure you are aware of your legal rights. Be forewarned that the airline’s agents will do everything they can to give you the run-around and deny your claim. And finally, if you think United Airlines takes complaints seriously, think again.