Passengers
How to get the satisfaction of a response from UAL
One former passenger offers this sage advice: if you purchased your ticket with plastic and feel that United didn't deliver the contractually agreed upon service, dispute the charge with your credit card company. You should be aware of the time limitations and other restrictions, but credit card companies like to keep their cardholders, so they may be flexible. Although the airline may prevail in the end, they will be forced to send a formal reply to your charge dispute, and you can usually counter this with further documentation if you disagree. The other option this site has been suggesting for many years is small claims action, which has been successful for many former passengers, such as
this one.
Bad airline stories are nothing like this
Another
harrowing
story of how UAL mistreated a family who booked their tickets six
months in advance. If only this were an isolated event rather than a
regular occurrence!
The worst airline -- ever
Don't take our word for
it... see what the folks at
NBC are saying:
United is "the worst of the worst". Not only is the the airline
cutting both
its number of employees and planes in operation, ostensibly to
cope with rising fuel prices, but their share prices are down to
an
all-time low of $6.30. Any chance they'd have better odds of making
it if they actually treated their customers as human beings? Instead,
UAL requires passengers to waste
hours of telephone time and contact their Senator to obtain a $23
refund and apparently, will go so far as to
destroy records of its Premier Executive
passengers. Another customer leaving the airline offers some
useful tips for
customers trying to contact a UAL human in their own country.
Mishandled Minors:
Here's how UAL dealt with an unaccompanied
minor, twice delayed, re-routed, and not allowed to eat or drink
anything all day. Throughout the ordeal, the airline did not bother
providing any information to his panicked mother. The employee who
was assigned to care for the minor while in transit told the boy, "I
can't talk to your Mom, it's not in my job description." And the
airline's (predicatble) response? Not our fault... the folks at
Dulles are "contract employees." Another such example: an unaccompanied
minor, traveling to visit her father's burial ground for the first
time. Here is how it turned out. If
you think these are rare cases, think
again... and again and again and...
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Employees
How not to communicate with your employees:
The UAL VP
for Worldwide Contact Centers strikes a raw nerve among her employees.
In a stellar example of mismanagement, she apparently sent out an
insulting missive, introduced by a
"what I did on my summer vacation" travelogue, that not only
denigrates her US-based employees, but attempts to justify why their
jobs are being outsourced.
A harrowing story of UAL mistreatment:
A current employee describes a story we've
heard many times before in similar versions, involving an on-the-job
injury, harrassment from UAL medical, attempts to get rid of the employee,
and numerous efforts by UAL management to evade the law. This time,
at least, the union did its job.
Legal advice and employee information requested:
More
terminated employees are soliciting legal advice or information
from other fellow employees regarding their respective plights.
Some correspondence relates to employees terminated under suspicious
"medical-related" reasons, with
one former UAL medical doctor stepping
forward to respond to questions. In similar incidents, one employee
was terminated while under medical
care, another was terminated after the airline fabricated the
claim that he resigned, and a potential whistleblower
was terminated and refused his retirement pay. If anyone has
advice or can offer legal representation for these employees, please contact our site.
How UAL treats its own:
UAL is not known for rewarding
its best, but rather, for punishing them, in particular, anyone who
dares speak out, especially
whistleblowers. Some of
the many examples contained in our employee
feedback section include the letter we recently received from the
wife of a former UAL pilot
instructor, who describes how the airline -- from union and
employee representatives, medical advisors, and fleet captain --
ignored the trainer's health condition, fought against his Workman's
Compenstation filing, and ultimately, contributed to his early death.
Another former employee describes her
struggle to get back on her feet. The advice of former employees is
useful reading: UAL does not care
about you!
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